 1. Can I change or cancel my orders?
2. How long would it take before I receive my orders?
3. What happens if a wrong product was delivered to me?
4. Can I return a product or refund (Refund Policy/Statutory rights )?
5. Is it possible to trace my orders?
6. Can I cancel my orders?
7. How secure is it to use my ATM card on your site?
8. Do you have any other alternative methods to pay for products on your site?
9. Do you sell gift certificates?
10. Do you have insurance policies for your products? How does it work?
11. Why do you require customers to register on your site before making payment?
12. Who holds my card details and what happens after I make a purchase?
13. Do you offer discounts prices?
14. Where do you get your products from?
15. Why are your books not displayed in naira?
16. Why is your default price on your site not displayed in naira?
17. How do you calculate you VAT? Is it included in the prices displayed?
18. How much is your shipping cost?
19. Is shipping included in the price per product?
20. Can I use my international credit cards on your website?
21. Do you offer any after sales services?
22. Do you intend to have more varieties i.e fashion wears on your site?
23. How can I be a partner?
1. Can I change or cancel my orders?
Customers may change or cancel orders (within 24 hours) before they are fully processed and delivered by emailing orders@econnecta.co.uk with their order No., order Date, and email address at time of purchase. Econnecta expects customers to take responsibility to ensure they make the right orders. In events where changes to orders are made when orders have been fully processed or being delivered, customers will incur logistics and administrative charges. For cancelled orders, administrative charges apply and customer should allow 2 weeks for processing refund.
2. How long would it take before I receive my orders?
Standard shipping of orders take 4 – 6 working days from date of transaction. Econnecta aims to achieve over 96% of shipping target. If for any reason there seems to be a likelihood of a perceived or real delay due to external factors and circumstances, the affected customer will be duly informed at every stage until delivery.
3. What happens if a wrong product was delivered to me?
Econnecta is a responsible and customer oriented company. In an event where a wrong product delivery is reported and established, Econnecta will take full responsibility to express her apologies to the affected customer and thereafter arrange delivery for the right product and pickup of the wrong product. However issues like this will be absolutely rare as Econnecta ensures due care in processing orders to ensure optimal satisfaction.
4. Can I return a product or refund (Refund Policy/Statutory rights )?
Econnecta operates a refund policy. Please visit www.econnecta.co.uk/returnpolicy.php for more information.
5. Is it possible to trace my orders?
Yes. Econnecta recognises the importance of tracking feedback on the state of orders. You can track every stage of your order until they are delivered by logging into your account and checking My Orders.
6. Can I cancel my orders?
Yes. Customer can cancel orders in line with Econnecta’s return policy. Please visit www.econnecta.co.uk/returnpolicy.php for more information.
7. How secure is it to use my ATM card on your site?
Yes. Econnecta attaches the highest importance to the privacy and security of the information you send us over the Internet. Our online store security is built with global best practice security measures and industry-standard Secure Sockets Layer (SSL) technology from Geo Trust to allow for the encryption of your information thereby making it extremely difficult to read data even if it is wrongly intercepted. Please visit http://www.econnecta.co.uk/shop/security.php for more information.
8. Do you have any other alternative methods to pay for products on your site?
Yes. For corporate clients, large individual orders, and specialised orders, payment could be initiated by wired transfer or direct deposit to Econnecta.
9. Do you sell gift certificates?
Econnecta offers gift certificates for sale online to provide customers more flexibility in their shopping experience. Currently Econnecta offers gift certificate to enable customers especially in Africa (such as Nigeria) trade on the Econnecta/Amazon platform. Please visit http://www.econnecta.co.uk and http://www.econnecta.co.uk/shop/howitworks.phpfor more information.
10. Do you have insurance policies for your products?
Products are covered for loss, theft, and damage until delivery.
11. Why do you require customers to register on your site before making payment?
Econnecta requires customers to register before making payment. Econnecta uses the information to administer requests, deliver products and services, process payments, interact with customers about orders, leverage promotional offers, update and maintain customers’ accounts, display content such as wish lists and customer reviews, and recommend merchandise and services that might be of interest to her customer.
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12. Who holds my card details and what happens after I make a purchase?
Card details are used by our trusted payment partners (Paypal, Money Bookers UK, and Interswicth Nigeria) for the sole purpose of processing payment for orders. Econnecta uses customer information for purposes such as responding to customers’ requests, customising future shopping for customers, improving Econnecta online store, and to communicate with customers. Please visit our Privacy Policy at http://www.econnecta.co.uk/shop/privacy.php .
13. Do you offer discounts prices?
From time to time Econnecta offers special discounted offers to customer as a way of saying Thank you! Econnecta offers Special Offers and incentives to encourage customers to continuously participate and shop with Econnecta. Our Special offers are always innovative and cut across leading brands to give customer that sense of variety and choice.
14. Where do you get your products from?
At Econnecta we carefully and selectively source our products from reputable Global Brands. At Econnecta Online, we do not compromise on quality and we take the extra step to form partnerships with leading global brands, and trusted merchants to offers products of high quality standard, at competitive prices to meet customer satisfaction.
15. Why are your books not displayed in naira?
Econnecta online has a Multi currency functionality. Currently Econnecta/Amazon platform list books only in Pounds (GBP) value. However, Econnecta offers gift certificate in Naira to enable customers especially in Africa (such as Nigeria) trade on the Econnecta/Amazon platform. Please visit http://www.econnecta.co.uk and for more information.
16. Why is your default price on your site not displayed in naira?
Econnecta Online is a Multinational shop with Multicurrency facility allowing customer to shop in (Pounds, Naira, and Euro). Customer can use their preferred currency mode at will by selecting same at top of page.
17. How do you calculate you VAT? Is it included in the prices displayed?
Econnecta is a responsible company, which complies with applicable market regulations. Products in their competitive market prices are displayed and associated charges incorporated during the transaction process.
18. How much is your shipping cost?
Shipping cost is dependent on a whole lot of factors (weight, size, distance etc). Our reliable, trusted, and guaranteed shipping arrangement is among the best you can find.
19. Is shipping included in the price per product?
Econnecta Online provides customers with clear information on their orders. The transaction process clearly shows details of transaction and value for money for customers.
20. Can I use my international credit cards on your website?
International credit cards registered in Europe and US, and other locations acceptable to Paypal, can be used to shop on Econnecta Online. In addition, Credit and Debit cards incorporated with Interswitch Nigeria can be used to shop on Econnecta Online.
21. Do you offer any after sales services?
Products on Econnecta Online carry applicable manufacturer’s warranty. Econnecta is working tirelessly to develop innovative after sale services after warranty period.
22. Do you intend to have more varieties i.e fashion wears on your site?
Econnecta is a listening and responsive company that thrives on variety and creativity. Econnecta Online is commitment to continuously expand its product range(s) to cater for the ever-demanding needs of our esteemed customers.
23. How can I be a partner?
For information, send your interest to investorrelations@econnecta.co.uk.
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